CFNI IT Support

Hi

We would like to remind you to check into your IT Support portal on a regular basis if you have created a ticket. This is how we expect you to communicate with us about your a ticket you have created in the IT Support portal.

We are noticing that when users create a ticket, and we resolve the issue, users are not closing their tickets in the portal. If you close your ticket, this is just another way of saying "THANKS" to us for resolving your issue.

Please remember that IT Support staff will only communicate with you through the portal and/or the chat feature on the Intranet landing page once you have opened a ticket, therefore the need for you to check back in your portal for any communications relating to your ticket.

Here are ALL the steps once a ticket is created in our system:

1, You OPEN a ticket.

2. IT Support staff RESOLVES a ticket.

3. IT Support staff may set a status of PENDING. 

4. You CLOSE the ticket if we have resolved it to your satisfaction.

Please do not reply to any emails you receive from the system.

Just a REMINDER: Any tickets that you create through email will be rejected automatically by the system.

IT Support team