CFNI IT Support

I Need help! - What is an IT Emergency?

We would like you to know what constitutes an IT EMERGENCY that will require you to make a phone call to the IT office for assistance without having to make a ticket in the IT Support Portal.

The number to dial in such an emergency is 6247. 

• Lets say you start a print job and by accident you requested to print too many copies on the XEROX printer, you want us to delete the job. Give us a call and we can delete the print job for you.
• Your computer will not switch on or start up correctly, you have no way to create a ticket to report your issue.
• Unlock your active directory account - you cannot login to your computer, you forgot your password and need a reset.
• Your computer is working fine, but you have no internet access, be aware that your phone may be connected to the same network cable as your computer, you may have to use another phone nearby.
• Installation / Update of software on your computer that needs our assistance. (typically administrator access)

Another course of action other than a phone call to the IT Department is to make use of the chat feature on the CFNI Intranet page, you may make a request for not so EMERGENCY type requests in the same way.