CFNI IT Support

Issues with Freddy lately?

We have had a number of users reporting that they are having trouble with interacting with Freddy to either create a ticket, or view a ticket or adding a note to an existing ticket. This issue usually arises when a browser has been open for a considerable length of time.

You can try the following to solve the issue.

• Shutdown your browser completely and start it up again. ie Close all open tabs that you have active in your browser and start again.
• If the problem persists, try and use another browser, if you are having issues on Google Chrome, then try Microsoft Edge. Remember that you will have to login again with your CFNI credentials to gain access to the intranet page and then click on the IT Support Portal link provided.
  
• Switch to the classic view ( find your profile name, top right and left click, select classic view). This will take you back to the original classic view before we started using Freddy. To switch Freddy back on again, look for an blue icon bottom right of the browser and left click on that.