We are seeing that users are not always aware that we have responded to their tickets with information that we require before we can move forward with a ticket.
We would like to remind you to log in to your IT Support portal to check up on the status of existing tickets and close any ticket that does not need our attention any longer. This will help us in our work flow to serve you better and more efficiently.
We would also like to wish everyone "Happy Thanksgiving", and God bless you as we move closer towards the end of another awesomely blessed year.